6egame Privacy Policy

1 Introduction

6egame operates the online gaming platform available at 6egame.bet, serving players primarily across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and other cities. We understand that when you share your personal information with us, you are placing trust in us to handle it responsibly. This Privacy Policy is our formal commitment to doing exactly that.

This Privacy Policy applies to all personal data collected by 6egame through:

• Registration and account management on the 6egame Platform;
• Financial transactions, including deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods;
• Participation in any game, sports bet, live casino session, slot, or other activity on the Platform;
• Customer support interactions via live chat or email;
• Browsing behaviour and device information collected automatically when you access the Platform.

By registering on 6egame or continuing to use the Platform after the effective date of this policy, you acknowledge that you have read and understood its contents. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2 Data We Collect

6egame collects personal data in two ways: information you provide directly, and information collected automatically through your use of the Platform.

2.1 Information You Provide

2.2 Information Collected Automatically

3 How We Use Your Data

6egame uses the personal data described in Section 2 for the following purposes:

• Account Creation & Management: To register your 6egame account, verify your identity, maintain accurate account records, and process login authentication;
• Service Delivery: To provide access to sports betting, live casino, slots, fishing games, and all other Platform features;
• Payment Processing: To process PKR deposits and withdrawals via supported payment methods and to maintain accurate financial records;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct;
• Age & Identity Verification (KYC): To comply with our obligation to verify that all players are 21 years of age or older and are who they claim to be;
• Legal Compliance: To fulfil obligations under applicable anti-money laundering regulations, gaming oversight standards, and other legal requirements;
• Customer Support: To respond to your queries, resolve disputes, and improve support quality;
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and apply responsible gaming tools where appropriate;
• Platform Improvement: To analyse usage data in aggregate to improve Platform performance, features, and user experience;
• Marketing: To send promotional offers, bonus notifications, and platform updates — but only where you have explicitly consented to receive such communications.

4 Legal Basis for Processing

6egame processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the 6egame Terms & Conditions — for example, operating your account and processing your transactions;
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC identity checks, AML record-keeping, and regulatory reporting obligations;
• Legitimate Interests: Processing that serves 6egame's legitimate operational interests — such as fraud detection, platform security, and general analytics — provided those interests are not overridden by your data protection rights;
• Consent: Processing carried out on the basis of your explicit, freely given consent — most notably in relation to direct marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

Your personal data may be shared in the following limited circumstances:

5.1 Service Providers

6egame works with a limited number of trusted third-party service providers who assist in operating the Platform. These include payment processors (such as JazzCash and EasyPaisa), KYC verification services, fraud detection providers, customer support tooling providers, and analytics platforms. All such providers are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

5.2 Legal & Regulatory Disclosure

6egame may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by law, court order, or in connection with the prevention or investigation of fraud, money laundering, or other criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of 6egame's business assets, personal data held by 6egame may form part of the transferred assets. In such circumstances, players will be notified via a platform notice or email communication prior to any transfer taking effect, and the acquiring entity will be required to honour this Privacy Policy.

5.4 No Third-Party Advertising

6egame does not share personal data with third-party advertisers or ad networks. Player data is not used to build advertising profiles for external commercial purposes.

6 Cookies & Tracking Technologies

6egame uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform. The types of cookies used by 6egame are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged into your 6egame account. These cookies cannot be disabled without impairing your ability to use the Platform;
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps 6egame improve its services;
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns and flagging potential bot behaviour.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 6egame Platform. 6egame does not use third-party advertising or tracking cookies.

7 Data Security

6egame implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, loss, alteration, or disclosure.

Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and 6egame servers is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive personal data, including financial records and KYC documents, is stored in encrypted form at rest;
• Access Controls: Access to personal data within 6egame's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited;
• Secure Payment Processing: Financial transactions processed through JazzCash, EasyPaisa, HBL, and other supported methods are handled through secured, certified payment infrastructure;
• Penetration Testing: 6egame conducts periodic security assessments and penetration tests to identify and address potential vulnerabilities;
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights, 6egame will notify affected players without undue delay.

8 Data Retention

6egame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The following general retention principles apply:

• Active Accounts: Personal data associated with active 6egame accounts is retained for the duration of the account's active status plus a minimum period required by applicable law following account closure;
• Financial Records: Transaction records, deposit and withdrawal histories, and KYC documents are retained for a minimum of five years from the date of the relevant transaction, in accordance with standard financial record-keeping requirements;
• Support Communications: Customer support chat logs and email correspondence are retained for up to two years from the date of the interaction, unless a longer retention period is required for dispute resolution purposes;
• Dormant Accounts: Where an account has been inactive for an extended period, 6egame will take reasonable steps to review the necessity of retaining associated personal data and may anonymise or delete data that is no longer required;
• Deleted Accounts: Upon account closure at a player's request, 6egame will action the deletion of non-legally-required personal data within a reasonable timeframe. Certain data categories must be retained regardless of account closure to comply with legal obligations.

9 Your Data Rights

As a 6egame player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]:

• Right of Access: You have the right to request a copy of the personal data 6egame holds about you, along with information about how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 6egame. For basic account information, you may update details directly from your account settings;
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to 6egame's legal retention obligations;
• Right to Restrict Processing: You have the right to request that 6egame temporarily restricts the processing of your personal data in specific circumstances, such as while a rectification request is being investigated;
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to 6egame in a structured, machine-readable format, where technically feasible;
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of legitimate interests. 6egame will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights;
• Right to Withdraw Consent: Where processing is based on your consent — particularly in relation to marketing communications — you may withdraw that consent at any time without detriment.

6egame will acknowledge all data rights requests within 5 business days and aims to fulfil them within 30 calendar days. In complex cases, this period may be extended by a further 30 days, of which you will be notified.

10 Marketing Communications

6egame may send you promotional communications — including bonus offers, reload promotions, new game announcements, and PSL or cricket betting specials — but only where you have explicitly opted in to receive such communications at registration or via your account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your 6egame account settings;
• Clicking the unsubscribe link included in any marketing email;
• Contacting 6egame support via live chat or at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications will not affect transactional or service notifications, such as deposit confirmations, withdrawal updates, account security alerts, or important policy change notifications, which will continue to be sent as necessary for Platform operation.

11 Children & Minors

If 6egame becomes aware that personal data has been collected from an individual under 21 years of age, the following steps will be taken immediately:

• The account will be suspended pending investigation;
• Any associated personal data will be deleted from 6egame's systems as quickly as practicable, except where retention is required by law;
• Any funds held in the account will be reviewed in accordance with applicable legal and regulatory requirements;
• The matter will be escalated to 6egame's compliance team for further action.

If you are a parent or guardian and believe that a minor in your care has accessed the 6egame Platform, please contact support immediately via live chat. Reports of underage access are treated as high-priority concerns.

12 Third-Party Services

The 6egame Platform integrates with a limited number of third-party service providers to deliver its full range of features. When your data is shared with these providers in the course of Platform operations, those providers are contractually required to process it only for the specified purpose and to maintain security standards consistent with this Privacy Policy.

Categories of third-party service providers that may process your data in connection with 6egame operations include:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, 1LINK, and USDT TRC20 infrastructure providers — for the purpose of processing your financial transactions;
• Identity Verification Providers: Services used to verify CNIC documents or other KYC materials submitted by players;
• Game Content Providers: Third-party game studios and live casino operators whose games are hosted on the 6egame Platform may collect game session data for game integrity and RNG certification purposes;
• Analytics Providers: Aggregated, anonymised platform usage data may be processed by analytics tools to assist 6egame in improving Platform performance.

6egame is not responsible for the privacy practices of any third-party websites or services that are not part of the 6egame Platform. This Privacy Policy applies exclusively to data collected and processed by 6egame in the operation of 6egame.bet.

13 Policy Updates

6egame reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform operations. When material changes are made, 6egame will notify registered players via a prominent notice on the Platform and, where appropriate, by email to the address associated with your account.

The updated Privacy Policy will display its new effective date at the top of the document. Your continued use of the 6egame Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any revised version of this policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 6egame handles your personal data, please get in touch with our support team through any of the following channels:

• Live Chat: Available 24/7 directly through the 6egame Platform. This is the fastest channel for all data-related queries;
• Email: [email protected] — please include "Privacy Query" or "Data Request" in your subject line so the message is directed to the right team. Responses are provided within 24 hours during business days;

If you are not satisfied with 6egame's response to a privacy complaint, you have the right to escalate the matter to the appropriate data protection authority or gaming regulatory body applicable under the licensing framework governing the 6egame Platform. Details of the applicable complaints process will be provided upon request.